Privacy Policy

This privacy policy (the "Policy") explains how the Cove Capitals group (collectively "Cove Capitals", "we" or "us" and each member of the Cove Capitals group for whose services you registered, the "Cove Capitals Entity") collects, uses and discloses personal information through its websites, mobile applications, and other online products and services that link to this Policy, including any of the products and services detailed in the following paragraph (collectively, the "Services") or when you otherwise interact with us.

The Services include providing: (i) the Cove Capitals social trading platform for investing in stocks & EFTs, cryptocurrencies, and for CFDs trading which users can sign up for an account with; (ii) the Cove Capitals Money App which facilitates the Cove Capitals Money services (e-money account servicing payments and debit card) and Cove Capitals Money Crypto Wallet services; (iii) Cove Capitals Digital Assets Exchange Services; (iv) any other site, web platform, mobile application or other service facilitated by any Cove Capitals Entity (any account described in (i)-(iv) being a "Cove Capitals Account" for the purpose of this Policy).

We encourage you to read the Policy carefully as it forms part of the relevant Cove Capitals Entity's terms and conditions, terms of business, agreement with you and/or terms of use, as the case may be.

If you accept or agree to this Policy on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to the Privacy Policy and, in such event, "you" and "your" will refer and apply to that company or other legal entity.

Application of this Policy

For the purposes of applicable state and/or international data protection laws, the respective Cove Capitals Entity with whom you have registered is the "controller" of personal information collected through covecapitals.com, other Cove Capitals group entities' websites, widgets, mobile applications (including the Cove Capitals Money App) and other platforms (together the "Site"), and is the company to contact if you have questions about the use of your personal information (see the "Contact Us" section below). The Policy also applies to personal data about each authorized representative of a client and about other persons or entities where this personal data is collected in the course of providing the Services (such as directors of corporate clients).

Collection of Information

Information You Provide to Us

We collect information you provide directly to us. For example, we collect information when you create a Cove Capitals Account, participate in any interactive features of the Services, fill out a form, participate in a contest or promotion, make a purchase, communicate with us via third-party social media sites, request customer support, or otherwise communicate with us.

When You Sign Up or Register for a Cove Capitals Account or Services

If you sign up for a Cove Capitals Account or other Services, we will collect basic information about you including your name, email address, and telephone number. You may provide this information to us directly, or by signing in to your account/service with a third party, including without limitation, Facebook or Google. We will use the information that we collect about you to:

• Create and maintain your Cove Capitals Account;
• Allow you to log in to Cove Capitals;
• Contact you about your Cove Capitals Account and/or our Services (this may include marketing emails).

When You Provide Information to Build Your Profile

Once you have created a Cove Capitals Account, we will ask you to provide additional information to allow you to make use of certain functions. We will ask you to provide a copy of an identification document, such as a passport, residency permit, visa, or national identity card, a utility bill, and such other documents as may be required by us in order to comply with our regulatory obligations and to verify your identity.

Please note that if you choose to provide additional information about yourself to complete your "Profile", then the information we ask for may include your gender, date of birth, place of birth, addresses, nationality, national insurance number, social security number (or other government-issued identification number), citizenship and residency status, Tax ID, and information about your experience trading, education, source of income, investment aims, and appetite, occupation, employer and employment position, annual income, investment portfolio, total cash and liquid assets, and other details or questions as may be required in the Profile creation.

It is optional for you to do so but for legal and regulatory reasons you will be unable to proceed to use certain features unless you provide further information.

We will use the information you provide in your Profile to:

• Verify your identity and carry out checks required by applicable laws and regulations, including KYC, anti-money laundering, fraud, sanctions, and PEP checks;
• Contact you on matters related to your Cove Capitals Account, including to request any additional information or documentation;
• Provide you with notices related to your account, general updates, market updates, and other marketing materials;
• Tailor the products and services offered to you, including suitability assessments for high-leveraged trading and Social Trading Features;
• Assess your credit risk and risk score according to parameters determined by Cove Capitals;
• Assess whether you qualify as a professional client, wholesale client, or other specific category of client;
• Maintain administrative records and set up security measures including two-factor authentication (2FA);
• Provide the Services.

When You Contact Us

If you contact us by telephone, email, post, or use another function offered by Cove Capitals, such as the chat feature, we will collect any information about the communication and any additional information that you choose to give us. Please note that we record and retain all telephone calls and other communication with us and may use it in our dealings with you, including any dispute resolution or legal proceedings.

When a Cove Capitals User Invites You to Use Cove Capitals

Users of Cove Capitals can invite their contacts to sign up for an account with us. We only collect the email addresses of individuals that users choose to invite to join Cove Capitals, and Cove Capitals Security only uses the email addresses for sending an invitation to the individual at the request of the existing Cove Capitals user.

Information About Your Use of the Cove Capitals Services

Usage and Automatically Collected Information

When you access or use our Services, we automatically collect information about you, including:

• Financial Information: We collect financial information related to your use of the Services, including information you provide to us or that we collect from public sources.
• Log Information: Browser type, app version, access times, pages viewed, IP address, and the page you visited before navigating to our Services.
• Device Information: Hardware model, operating system and version, unique device identifiers, and mobile network information.
• Activities on the Site: Content you post, account details, time, value, and currency of any deposit, withdrawal, or transaction made, and the payment method.
• Location Information: In accordance with your device permissions, we may collect information about the geo-location of your device.
• Cookies and Tracking Technologies: We use cookies and web beacons to collect information. You can find out more in our Cookie Policy.

Information We Collect from Other Sources

We may collect personal information about you from third-party entities when we seek to verify your identity as part of our regulatory requirements, including identity verification agencies and credit referencing agencies. We may also collect information about you from third parties when you connect to Cove Capitals through a third-party platform such as Facebook.

Some of the information we collect from you on installation of the mobile app will be shared by us with vendors and other service providers who are engaged by or working with us in connection with operating and analyzing the Services we provide to you.

Unsolicited Information

If you provide us with personal information that we have not requested, then we will endeavor to only retain the information that we are entitled or required to hold because of the products and services we provide. However, if this additional information is surplus to our requirements but is provided combined with information we are required to retain, you acknowledge that this unsolicited information may be held by us in the same manner as the balance of your personal information.

Use of Information

We use the information we collect to provide, maintain, and improve the Services. We also use the information we collect to:

• Carry out our obligations owed to you and comply with regulatory and other legal requirements;
• Administer transactions including deposits, chargebacks, and payments;
• Monitor trading activity on Cove Capitals, including detecting inconsistencies in payments and trades and looking out for potentially illegal activities;
• Compile statistical analysis of the pages of our platform and websites and monitor and analyze our business;
• Investigate and manage inquiries, disputes, and legal proceedings and comply with court orders and government authority orders;
• Participate in crime prevention, legal and regulatory compliance;
• Develop and market other products and services.

Sharing of Information

We will not share the personal information we hold about you except in the following circumstances:

• Between and among Cove Capitals group entities and our current and future parents, affiliates, and subsidiaries;
• With professional advisors, vendors, consultants, and other service providers such as payment service providers, IT hosting companies, banks, and credit reporting agencies;
• In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of Cove Capitals;
• Disclosure required by any applicable law or legal process, including lawful requests by public authorities;
• If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of Cove Capitals or others;
• Where we have your consent.

Social Sharing Features

If you have elected to use one of our applications provided via social networks (such as Facebook, Twitter, etc.), our application will be granted access to your social network account general information which includes your name and username, profile picture, gender, networks, user ID, list of friends, and any other information you have permitted to be shared. For more information, please visit the privacy policies of the entities that provide these features.

Advertising and Analytics Services Provided by Others

We may allow others to provide analytics services and serve advertisements about our products and services on our behalf across the web and in mobile applications. This may involve cookies and other technologies to collect information about your use of the Services. Please refer to our Cookie Policy for more information about cookies and the process of consenting or refusing them.

Your Choices and Rights

You may have certain rights and protections under the law regarding the processing of your personal data. For example, you may also have the right to object to, or request that we restrict, certain processing and in some circumstances to obtain a copy of the personal information in machine-readable format. There are limits to such rights where they apply, and in certain circumstances, we may not be required or able to meet your request.

If you wish to exercise any of these rights or have concerns regarding the use of your data, please contact us via our customer support channel or email at support@covecapitals.com.